ROOF Blog

Estate agents are to be given a clean bill of health and escape a regulatory crackdown when a year-long investigation by the Office of Fair Trading (OFT) reports its findings later today. Despite repeated calls over a number of years by consumer bodies and even some agents’ groups, the OFT will conclude that the industry is generally working in consumers’ best interests and that a regulatory regime is not required. Over the last 12 months, the OFT has been investigating all aspects of the process of buying and selling homes in the UK, including price competition, quality of service, and whether the industry needs to be regulated. Peter Bolton King, chief executive of the National Association of Estate Agents, said: ‘Buying a home is often the largest single transaction of a person’s life and it is disappointing that the OFT has not thought it appropriate to acknowledge that a robust and appropriate level of consumer protection is needed.’

A ground-breaking website that exposes the quality of public services – from children’s welfare to council recycling, and crime fighting to teaching – goes live today.

Oneplace, an ambitious collaboration involving six independent inspectorates, is intended to provide a consumer guide to the performance of local authorities, police forces, schools, NHS primary care trusts, prisons and probation services.

The website draws together assessments by the Audit Commission, Ofsted, the Care Quality Commission, and the inspectorates of constabulary, probation and prisons.

Reports on the overall performance of councils in England, and ratings for children’s services, are also revealed, highlighting the best and worst.

Britons repaid debt for a fourth consecutive month in October and at the fastest pace on record, the Bank of England said.

The Bank also released other data showing the money supply is still contracting in spite of £200bn of quantitative easing.

People paid off nearly £600m of unsecured debt such as overdrafts and credit cards last month – three times as much as City pundits had expected – and twice the repayment rate of September.

The figures show that the UK’s build-up of up to £228bn of unsecured debt in the decade before the credit crunch has now gone firmly into reverse, although since July consumers have only repaid £1.3bn of that total.

The figures also showed that new mortgage approvals inched up to 57,300 last month from 56,200 in September but remained well below the long-run average.

Banks were today accused of profiteering from homeowners during the recession, as it emerged that the average interest charged on variable-rate mortgages is 4.2 per cent higher than the Bank of England’s base rate.

The average Standard Variable Rate mortgage now charges interest rates of 4.7 per cent, down only one per cent over the past year – when the base rate fell by 2.5 per cent. Vera Cottrell from consumer watchdog Which? said the variable rate market was ‘raising serious concerns’.

She said: ‘Lenders are getting away with charging very high mortgage rates right now, many have an incredibly high margin between base rate and the interest being charged. That’s offering consumers a poor deal.’

The City watchdog’s proposals for the mortgage market received a cautious welcome from the industry today. But trade bodies expressed concerns about how some of the Financial Services Authority’s (FSA) measures would be implemented, as well as the impact a ban on self-certification mortgages would have on certain borrowers. Paul Broadhead, head of mortgage policy at the Building Societies Association, said: ‘We need a sensible balance between appropriate regulation and allowing people to buy their own home when they can afford to do so.’ The Council of Mortgage Lenders said the FSA seemed to believe that regulation could not rely on borrowers behaving in their own interests, but that consumers instead needed measures to be introduced to protect them from themselves. However, Shelter, the housing and homelessness charity, called on the FSA to implement the changes it was proposing urgently to ensure the ‘dark days of reckless lending never return.’