Mentally ill ‘exploited’ by lenders

Mental health charities warn that banks provide little support for customers with mental health issues, and in some cases exacerbate their conditions by treating debtors insensitively and selling them unsuitable products. A government thinktank Foresight suggests that debt collection agencies often ‘deliberately produce fear, anxiety and mental stress’ for debtors, and creditors needed to make stricter assessments to determine which borrowers are in a position to meet their financial obligations.